Introduction
the Fish Mongers workshop focuses on the lessons taught learnt from a group of fish mongers who exhibit highly positive attitude in a working environment that most people will avoid.

Fish mongers are known to work long hours, often waking up in the wee hours of the morning. Their work is also laborious, often requiring them to lift heavy (and some times stinky) goods.

imagine a fish stall where the staff greet passerbys, engage in conversations with them and even pull practical jokes on them (despite their physical and mental tiredness). They also throw their fish and crabs around as if they are entertainers putting on a show at the market.

visitors to the market are attracted to the stall, often taking time off work to observe their "performances" and also learn from their positive attitude.

participants will see how having fun in the workplace will make work more enjoyable, improve relations and also increase productivity.

four main lessons are being taught during the presentation:
1. Have Fun
2. Be Present
3. Exceed Expectations
4. Attitude

the trainer will also relate the lessons back to the relevant industry that you are in and participants will be able to come out with practical examples of pickles that they can give in their line of work.

Wrap Up
• Summary of learning points
• Questions & worksheets
• Reflection

Methodology
courses are highly interactive in nature and use a variety of activities, games, role-plays, scenarios, case studies, dvd scenes discussion and reflection to maximize the transfer of learning.

Who Should tatend
managers, supervisors, customer service staff, any staff that has contact with customers or potential customers.

duration: 7-14 hours

*program timing can be tailored to meet your requirements

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