basic supervision
Introduction
Supervisors, Line
Leaders or team Leaders (these are the people who have operators,
sales people, or rank and file staff reporting to them), must
recognize that there is a role change from a non-supervisory to
supervisory function. They need to learn how to strike an effective
balance between personal performance and managing the performance
of subordinates. This program will assist Supervisors to learn
and acquire and use the skills and techniques of basic supervision.
Learning Objectives
On completing this program, participants will improve their
people and task management skills and be able to apply practical
tactics and strategies in supervising subordinates who are rank
and file employees, to achieve results.
learning path:
• The Role Of Supervision, The Functions And Responsibilities
• What The Boss Expects Of The Leader
• What The Subordinates Expect Of Their Leader
• Motivation And Morale Building Tactics
• Leading By Example
• Leading And Making The Team Work
• Planning And Organizing People And Time
• Interpersonal Relationship Techniques And Skills
• Communicating With Superiors, Peers And Subordinates
• On-The-Job Training And Coaching To Improve The Work Performance
And Work Attitude Of Subordinates
• Handling Grievances And Problems
• Appraising Performance And Providing Feedback
• Safety And General Housekeeping
who should attend
Section Leaders, Line-Leaders and personnel who have to supervise
office staff and workers as well as skilled workers who are being
prepared for Section Leader positions.
Method of Instruction
Short lectures, action-learning workshops with role plays, critique
sessions and case studies.
Duration: 14 hours
*program
timing can be tailored to meet your requirements
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DISC - how does it help me?
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method
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