effective problem solving &
decision making
Introduction
in any team, there will be decisions to be made and problems to
be solved. Learn a “how-to” process for solving compelling
problems within and outside your team! This unique seminar invites
you to bring at least one in-depth problem or decision you are
grappling with and map out an implementation plan that meets your
objectives. You will learn how to creatively brainstorm solutions,
face obstacles from a whole new perspective and discover how to
effectively use a step-by-step process to achieve greater results.
Learning gains
• Solve problems and implement solutions
• Define problems clearly and set unambiguous standards
for solutions
• Identify underlying causes for problems
• Evaluate feasibility of solutions in terms of business
merit
• Choose the decision-making strategy that best fits the
situation
• Improve your individual and team creativity in problem
solving
• Choose the best solution from available alternatives
• Plan for effective implementation
Course Outline
Overview of Workshop and Problem-Solving and Decision-Making Model
• Attain an overview of the workshop and its overall objectives
• Identify key steps in the problem-solving and decision-making
model
• Understand the purpose and benefits of each step in the
model
• Understand why managers often fail to thoroughly follow
the model when dealing with day-to-day work problems
Selecting and Defining Your Problem
• Understand the distinction between serious problems and
urgent problems
• Review techniques for overcoming psychological forces
that often hinder the recognition of serious problems
• Define the problems using "gap analysis"
• Begin receiving feedback on aspects of your problem
Determining Cause
• Understand the difference between symptom and cause
• Understand the difference between single, multiple and
circular causes of problems
• Use different tools for determining causes of problems
• Receive group feedback on the analysis of the causes of
the three problems in the workplace
Decision-Making Strategies
• Identify the benefits of using teams in decision making
• Identify the different strategies that can be used in
decision making
• Identify your preferred decision-making style
• Identify appropriate decision-making strategies in different
situations
Creativity to Generate Better Solutions
• Identify how whole-brain thinking can spur creativity
in problem solving and decision making
• Understand the skills that are characteristic of creative
groups
• Apply skills at fostering group creativity to a group’s
attempt to solve problems
• Receive feedback on how your own behaviors fostered or
hindered group creativity
Blinders and Brainstorming
• Understand common blinders
• Identify blinders that can lead to problems and prevent
their resolution
• Understand the process of brainstorming and its use in
problem solving and decision making
• Participate in brainstorming sessions to solve problems
Selecting and Implementing the Best
Solution
• Identify the steps in determining the feasibility and
practicality of aspects of a potential solution
• Evaluate the feasibility and practicality of possible
solutions to your selected problem
• Receive group feedback on the solution you selected
• Plan to implement the solution
• Receive group feedback on your implementation plans
Method of Training
A very lively workshop, with lectures, total interaction, games,
and role play that help participants realize the principles of
problem solving and decision making.
Who Should Attend
Supervisors, Executives, Managers looking for an effective problem-solving
process.
duration: 14 hours
*program
timing can be tailored to meet your requirements
featured articles:
the
hawthorne experiments and employee motivation
what
has teamwork got to do with customer service?
understanding
DISC - how does it help me?
team brainstorming
method
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