mark flintoff

(customer service training specialist)

Mark is passionate about delivering effective customer service training with a point of difference. Marks interactive training style will motivate, refresh, develop and invigorate everyone who attends his seminars.

Mark has inspired and motivated thousands of customer service frontline people across several industries including automotive, hospitality, construction, health, telecommunications, finance and real estate. Some of his clients include. Volvo, Jaguar, Aston Martin, Data Dot technology, Optus network and Genesys wealth advisors.

Mark has a food and beverage background working with several international hotels in Australia and the United Kingdom. In 1985 He joined the Regent Hotel Melbourne, member of “Leading hotels of the world” before continuing on with his fine dining career with Sheraton, Conrad & Southern Pacific Hotel Corporation.

Early in his career, Mark started out as a waiter in Oskars restaurant Surfers Paradise in 1984. He worked his way up to become the training facilitator & manager with Pure Water Systems in Brisbane - Sydney (Australia) in 1997. His extensive first hand experience in the F&B industry has helped him relate to participants at all levels and to give practical advice to issues faced by staff in the industry. Mark has been helping people with what he knows best - customer service and motivation - since 2000.

In his free time, Mark enjoys attending seminars or reading books by the following outstanding individuals: Tom Hopkins, Brian Tracey, Alan Pease, Brad Sugars, Robert Kiyosaki, Blair singer, Ken Blanchard, Dale Carnegie, Michael Hewitt-Gleeson, Spencer Johnson, Stephen Lundin, Tony Allesandra, Jack Collins, Jim Collins, Jack Daly and Zig Ziglar.

Mark is also passionate about the outdoors. Some of Mark's personal achievements include, qualifying and completing the Australian Iron man 1997 (226 klms), trekking the Himalayas, travelling over 40 countries and jumping out of a perfectly good aircraft at 10,000 feet (sky diving).

Mark is able to deliver workshops & speaking engagements in Singapore, Australia or other parts of Asia.